Frequently Asked Questions

Find answers to the most common questions about our products, services, and ordering process.

Ordering & Order Process

You can place an order directly through our website. Simply create an account, browse our products, add items to your cart with the quantity in Metric Tons (MT), and proceed to checkout once you have met the minimum order quantity.

Our Minimum Order Quantity (MOQ) is 18 Metric Tons (MT) for the total of all items in your shopping cart. The system will not allow you to proceed to checkout if the total order weight is less than 18 MT.

Products & Quality

We work directly with verified producers and suppliers to ensure every product meets industry quality standards. Detailed specifications for each product, such as calorific value, chemical composition, etc., are available on their respective product detail pages.

Yes, for certain products, we provide samples for serious business customers. Please contact our sales team through the "Contact Us" page to discuss your sample requirements. Terms and conditions apply.

Pricing & Payment

The price shown on the product page is the price per kilogram (KG). However, the quantity you enter when ordering is in Metric Tons (MT). Our system will automatically multiply the price per kg by 1000 to get the price per ton, and then multiply that by the number of tons you order.

We accept several standard international trade payment methods to provide flexibility for our business clients. Our primary accepted methods are:
  • Letter of Credit (L/C): A secure, bank-guaranteed payment method ideal for international transactions.
  • Telegraphic Transfer (T/T): An electronic transfer of funds directly to our bank account.
  • Cash in Advance (CIA): Prepayment for the order before shipment.
After placing an order, our sales team will contact you to finalize the payment arrangements based on your chosen method.

Shipping & Logistics

For every order that meets the Minimum Order Quantity (MOQ) of 18 MT or more, we apply a flat-rate cargo shipping fee of $720.00. This cost will be automatically calculated and added to your total during the checkout process.

Once your order is confirmed and shipped, we will update your order status to "Shipped" and include a tracking number if available. You can view your order status and details at any time through the "My Orders" page in your account dashboard.

Still have questions?

If you couldn't find the answer you were looking for, please do not hesitate to contact us.

Contact Us